eTOM & SID Workshop

Courses: TM Forum Frameworx, eTOM, SID, TAM
  • Course:eTOM & SID Workshop
  • Course ID:ETOM-SID Duration:3-4 days Where: Your Office (7+ Persons)
  • Available as a private, customized course for your group at your offices or ours and in some cases as a WebLive(TM) class.

  • Download Course Description (PDF)

Course Outline

  • Review of the Solution Frameworks
    • Goals of the Solution Frameworks
    • The Four Frameworks
      • Business Process Framework
      • Information Framework
      • Application Framework
      • Integration Framework
    • Relations between These frameworks
      • eTOM-SID
      • eTOM-SID-TAM
    • BPM Lifecycle
  • Getting Started with eTOM
    • How to Use eTOM?
      • Capturing Requirements
      • Process Design
      • Activity Based Management
      • Organization Audit
      • Architecture Validation
      • RFx Design
    • Extending the Framework
      • Mapping Processes-People
      • Decomposition Guidelines
      • User Guidelines GB921U
      • Annotation to eTOM Business Processes
      • Examples of Extensions
      • Use Cases
  • How to Start a Mission with the Frameworks?
    • Implementation Plan
    • Sort the Objectives
      • Immediate
      • Short Term
      • Long Term
    • Mapping Current Processes onto eTOM Classification
      • How to Proceed
      • The Mapping Team
      • Adapt eTOM, Not Impose
        • Corresponding Processes (eTOM<->Enterprise Model)
        • Missing Processes (either in eTOM or in Enterprise Model)
        • Translation Spreadsheet
    • Refining eTOM
      • The Limits of eTOM
      • Decomposition Levels
      • What is a Framework Process?
      • General Decomposition Guidelines
        • No Replication
        • Naming Convention
        • Cross Layer Translation
        • Avoid Composite Process Names
      • Consistency
        • Goals
        • Input/Output
        • Activities
      • Maintain eTOM-SID Association Rules
        • Created Instances in Same Layer
        • L2 processes Manage ABE
        • L3+ Processes Manage Lifecycle States of Entities
      • Lifecycle Decomposition
        • Typical Processes
        • How Many Processes per Level of Decomposition?
        • Lifecycle Patterns
      • Semantic Analysis
        • Analyze L3 Descriptions to Find L4 Processes
        • Example: Track and Manage Customer Problem
          • L3 Decomposition
          • L4 Process Description Examples
      • How to Address Specific Business Scenarios?
        • Process Flows
        • Developing Process Flows
        • Examples
    • Building a New Framework for Your Business
      • Use eTOM as a Baseline
      • Keep Guidelines
      • What to Keep or Discard
        • Level 0 Processes
        • Level 1 Processes
        • Level 2 Processes
        • Level 3 Processes
        • Level 4+ Processes
      • Using a Process Modeling Tool
        • Requirements
        • Examples
  • Real-Life Case Studies
      • Development of Application
        • Scoping
        • eTOM Business Processes as a Checklist
        • Requirements Collection
        • Use Cases
        • Case Study
      • Organization Audit
        • Scoping
        • RACI Analysis
          • Gap Analysis
          • Overlap Analysis
        • Synthesis
          • Isolate Root Causes
          • Propose Solutions
            • New Organization
            • Additional Objectives
            • Job Description Framework
        • Telecom Expense Management RFP
          • What is TEM?
          • Gartner Definition
          • Mapping Gartner Definition onto eTOM
          • Scoping
          • Collecting eTOM Based Requirements
          • Writing Functional Needs
  • SID: Review of the Information Framework
    • Issues Addressed by SID
    • SID Description
      • Business View
      • System View
      • Information Model vs. Data Model
    • Benefits
    • Who Can Use SID?
    • Documentation Structure
    • Relationships between These Frameworks
      • SID to eTOM Mapping
        • Primary and Secondary Level 2 Processes
        • C.R.U.D. Relationship
      • BPM Lifecycle
  • Main Uses for the Information Framework
    • Common Terminology
      • Internally
      • Externally
    • Rationalize Developments
    • Standard Interfaces
    • Support RFP Data Specifications
  • Framework Compliance/Conformance
    • No Frameworx Compliance Criteria
    • Only SID Levels of Compatibility …and API Tests
    • eTOM Conformance
  • SID and OSS/J CBE entities
    • OSS/J APIs
    • Issue Raised by the Inventory Management API
    • SID Model as an Answer
    • OSS/J Core Business Entities and SID
  • Real Case Studies
    • TEM Common Terminology
      • Global TEM Entities
      • Regional Enterprise Entities
      • Standard SID Entities
      • Mapping Tables
      • Use for Requirement Collection
    • Development of Application
      • Requirements Collection
        • Complementing Business Process Approach
        • Data Entities Involved in Processes/Use cases
      • System Data specifications
        • Integration Starts with Common Entities
        • Multiple Applications Can Share Common Entities
          • Customer
          • Party/Party Role
          • Product Offering
          • Product Specification
          • Product
          • Service
        • Adapt SID, Not Impose!
          • Location, Address…
          • Prune the Tree!
          • Simplify! Example: ServiceResource
          • Keep Guidelines rather Pure Model
  • Course Wrap-up: Recap, Discussion, Evaluations